Patient info

Your rights as a patient:

  • To receive considerate, respectful and compassionate care.
  • To receive care in a safe environment free from all forms of abuse, neglect or harassment.
  • To be called by your proper name and to be told the names of the health care team members involved in your care.
  • To be notified by the doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and expected outcome of treatment.
  • To give written informed consent before any non-emergency procedure.
  • To have your pain assessed and to be involved in decisions about managing your pain.
  • To full consideration, protect your privacy and confidentiality in care discussions, examinations and treatments. You may ask for a chaperone during any type of examination.
  • To participate in decisions about your care, treatment and services provided, including the right to refuse treatment to the extent permitted by law.
  • • To agree or refuse to cooperate in medical research studies. You may at any time withdraw from a study.
  • To receive detailed information about your bill.
  • To expect that all communications and records about your care are confidential, unless disclosure is allowed by law or as mentioned in your registration consent.
  • To see or get a copy of your medical records and have the information explained, if needed.
  • To accept, decline or withdraw from any participation related to media initiatives.
  • To voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse or a department manager.

Your responsibilities as a patient:

  • Providing complete and accurate information regarding your personal registration details and your medical history and current condition.
  • Treating all DBAJ staff, other patients and visitors with courtesy and respect; abide by all our rules and safety regulations.
  • Providing complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
  • Keeping your appointments, or calling for cancellation if you cannot make it.
  • Taking responsibility for the medical outcomes of refusing our recommended treatment.